Privacy & Policy

PRIVACY POLICY

Last Updated: 29 November 2025

This Privacy Policy explains how DatelyMate Tech (?we?, ?our?, ?us?) collects, uses, shares, and protects information when you use our mobile applications, namely the Customer App and Counselor App (collectively referred to as the ?Services? or ?Platform?).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Customer App

We may collect the following information:

. Name

. Mobile number

. Email address (optional)

.Gender and age

. Profile image (optional)

.Device and app-related information

.Wallet balance, coins added, and transaction history

.Chat, audio, and video call activity timestamps

(We do not store chat messages or call content)

Counselor App

We may collect the following information:

. Name

.Mobile number

. Email address (optional)

.Gender and age

.Profile image (optional)

. Bank account details (optional, for payouts)

. Device and app-related information

. Earnings, coins, and payout history

HOW WE USE YOUR INFORMATION

We use the collected information to:

. Operate and maintain the Services

. Enable wallet recharges and digital coin purchases

. Connect users with independent counselors via chat, audio, and video

. Manage counselor earnings and payouts

. Improve app performance and user experience

. Prevent fraud, misuse, or unauthorized activities

. Comply with applicable legal and regulatory requirements, including KYC/AML obligations

PAYMENT INFORMATION

For wallet recharges and online payments, we use third-party payment gateways such as Cashfree Payments, PayU India, PhonePe, or other RBI-regulated service providers.

These payment gateways may collect information such as your name, mobile number, email address, transaction amount, and payment method details.

DatelyMate Tech does not store or access sensitive payment information including card numbers, CVV, UPI PINs, or net-banking credentials.

All payments are processed through secure, PCI-DSS-compliant payment service providers.

DATA SHARING

We do not sell or rent user data. Information may be shared only in the following cases:

. Service Providers

Payment gateways, SMS/OTP providers, cloud hosting, and analytics services strictly for service delivery.

. Counselors

When a user initiates a consultation, limited profile information such as name, gender, and profile image (if provided) may be visible to the counselor.

. Legal Requirements

When required by law, court order, or regulatory authority.

DATA STORAGE AND SECURITY

We use reasonable administrative, technical, and physical safeguards including encrypted communication (HTTPS), secure servers, and restricted internal access to protect user information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

USER RIGHTS

You may request:

. Access to your personal data

. Correction of inaccurate information

. Deletion of your account (subject to legal and regulatory requirements)

. Restriction of certain data usage

Requests can be made by contacting us at the email address provided below.

CHILDREN?S PRIVACY

Our Services are not intended for users under the age of 18.

We do not knowingly collect personal information from minors.

CHAT, AUDIO, AND VIDEO CALLS

We do not record or store the content of chats, audio calls, or video calls.

Only call duration, timestamps, and coin usage data are stored for billing, security, and dispute resolution purposes.

ADVERTISEMENTS AND ANALYTICS

We may use analytics, crash reporting, and performance monitoring tools to improve our Services.

We do not use inappropriate advertising practices or share personal data for targeted advertising.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the Services indicates acceptance of the updated policy.

CONTACT US

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Business Name: DatelyMate Tech

Support Email: affinitytalk2025@gmail.com

Location: Kota, Rajasthan, India