This Privacy Policy explains how we collect, use, share, and protect your information when you use our applications: Customer App and Counselor App (collectively called ?Services?, ?Apps?, ?Platform?, ?We?, ?Us?, ?Our?). By using our apps, you agree to the practices described in this Privacy Policy.
Information We Collect
Customer App: We collect name, mobile number, email address (optional), gender, age, profile image (optional), device information, coins added, wallet balance, transaction history, and chat/voice/video call activity timestamps (not call or chat content).
Counselor App: We collect name, mobile number, email (optional), gender, age, profile image (optional), bank account details (optional), device information, earnings, coins, and payout history.
How We Use Your Information
We use your information to provide and operate our apps, enable wallet recharge and coin purchases, connect customers with counselors through chat, voice, and video, manage counselor earnings and payouts, improve app experience, prevent fraud or misuse, and comply with legal or regulatory requirements including KYC/AML checks.
Payment Information
For wallet recharges and online payments, we use third-party payment gateways such as Cashfree Payments, PayU India, or others. These gateways may collect your name, email, mobile number, transaction amount, and payment method details. We do not store or access your full card details, UPI PIN, or bank login information. All payments are processed through secure, PCI-DSS-compliant providers.
Data Sharing
We do not sell your data. We may share information with:
(a) Third-party service providers such as payment gateways, SMS/OTP providers, hosting providers.
(b) Counselors: When a customer contacts a counselor, the counselor may see the customer's name, gender, profile image (optional), and request details.
(c) Legal authorities if required by law, court order, or regulatory mandate.
Data Storage and Security
We use encrypted communication (HTTPS), secure servers, limited internal access, and regular audits to protect your information. However, no system is 100% secure and we cannot guarantee absolute safety.
Your Rights
You may request access to your information, correction of inaccurate details, deletion of your account, or restriction of certain data use by contacting us at the support email provided below.
Children?s Privacy
Our services are not intended for users under the age of 18.
Chat, Audio, and Video Calls
We do not record or store the content of chats, audio calls, or video calls. We only store call duration, call time, and coin usage for security and billing purposes.
Advertisements and Analytics
We may use tools for analytics, crash reporting, and performance monitoring. We do not use inappropriate advertising or collect sensitive ad-targeting data.
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted with a revised date.
Contact Us
If you have any questions or requests regarding this Privacy Policy, contact us at:
Your Business Support Email (affinitytalk2025@gmail.com)
