Privacy policy

DatelyMate Consult and DatelyMate Counselor apps, operated by Affinity Talk.

Last updated: 3 October 2026.

This Privacy Policy explains how Affinity Talk ("we", "us") collects, uses, shares and protects personal data when you use the DatelyMate Consult app, the DatelyMate Counselor app and the website datelymate.com (together, the "Services"). By using the Services you agree to this policy.

Who we are

Affinity Talk is a sole proprietorship based in Kota, Rajasthan, India. We decide how your personal data is used and are responsible for it. You can reach us at affinitytalk2025@gmail.com.

Information we collect

Account data: your name, email address, Google account ID and profile photo when you sign in with Google.
Profile data you choose to add: photo, bio, gender, date of birth, city and language preference.
Session data: the chat messages you send and receive, who you talked to, start and end times, duration and the coins charged.
Payment and wallet data: coin packs bought, amount, payment status and the reference ID from Cashfree. Card, UPI and bank details are entered on Cashfree's secure payment page; we never see or store them.
Support and safety data: support tickets, and the reports and blocks you make.
Device and technical data: push notification token, app version, device model, operating system, IP address and server logs. We use these to deliver notifications, keep your account signed in on one device and protect the Services against misuse.
Camera and microphone: used only while you are in a voice or video call that you started or accepted, to stream audio and video live. We do not record voice or video calls.

Additional data for counselors

Profile and application details: name, photo, gallery photos, languages, skills, experience and the rates assigned to you.
Payout data: bank account details, IFSC code, account holder name, PAN, UPI ID and UPI QR image, used only to pay your earnings and meet tax rules.
Earnings and withdrawal records.

How we use your information

To create and manage your account and sign you in.
To connect customers and counselors and deliver chat, voice and video sessions in real time.
To charge coins per minute, keep wallet records and pay counselors.
To send notifications about calls, messages and your account.
To give support, review reports, prevent fraud and abuse, and enforce our Terms.
To meet legal, tax and accounting obligations.

We do not sell your personal data. We do not use it for advertising, and the apps do not show third-party ads.

How we share information

We share personal data only with service providers that help us run the Services, and only what they need:

Google (Google Sign-In and Firebase): sign-in, real-time chat delivery and push notifications.
Agora: live voice and video streaming during calls.
Cashfree Payments: processing coin purchases and refunds.
Hostinger: hosting our servers and database.

Other users see limited information. Customers see a counselor's public profile. Counselors see the name and photo of customers who contact them and the messages in sessions with them.

We may also disclose data when required by law, a court order or a government authority, or when needed to protect the safety and rights of our users or the public. Some providers may process data outside India under their own security safeguards.

Data retention

We keep your data while your account is active. When you delete your account, we immediately remove or anonymize your name, email, phone number, photo, profile details, Google account link and notification token. For counselors we also delete gallery photos, bank details, PAN, UPI ID and UPI QR image.

Records of coin purchases, wallet transactions and sessions are kept without your name for as long as Indian tax and accounting laws require and to resolve disputes. Messages you sent in past sessions may stay visible to the other person, shown as "Deleted user". Server logs are kept for a limited period and then deleted.

Your choices and rights

Edit your profile in the app at any time.
Delete your account in the app (Settings, then Delete my account) or at datelymate.com/delete-account.
Turn off notifications, camera or microphone access in your phone settings at any time.
Ask us for a copy of your data, to correct it or delete it, or withdraw your consent, by writing to affinitytalk2025@gmail.com. We reply within 30 days.

Security

All data is sent over encrypted HTTPS connections. Access to personal data is limited to authorised staff who need it to run the Services. Payments are handled by Cashfree, a PCI-DSS compliant payment gateway. No system is completely secure, but we work to protect your data and will inform you as required by law if a breach affects you.

Children

The Services are only for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has created an account, write to affinitytalk2025@gmail.com and we will delete it.

Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, tell you inside the app.

Grievance Officer and contact

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 you can contact our Grievance Officer: Dipesh Saini, Affinity Talk, Kota, Rajasthan, India, PIN 325001, email affinitytalk2025@gmail.com. We acknowledge complaints within 48 hours and resolve them within 30 days.