Refund and cancellation policy

This policy covers coin purchases and paid sessions on DatelyMate, operated by Affinity Talk.

1. Coins are not refundable. Coins you have bought and that were credited to your wallet cannot be exchanged back for money. Unused coins stay in your wallet.
2. Payment taken, coins not received. If money was debited but the coins were not credited, contact our support team at affinitytalk2025@gmail.com with your registered email and the payment reference. After checking with Cashfree we will either credit the coins or refund the full amount to the original payment method within 5 to 7 working days.
3. Failed or duplicate payments. A failed payment is reversed by your bank or Cashfree automatically. If you were charged twice for the same pack, the extra payment is refunded to the original payment method within 5 to 7 working days after you inform support.
4. Cancelling a session. You can cancel a chat or call request while it is still ringing. Missed, declined, or cancelled requests are not charged.
5. Session problems. Once a counselor accepts, time is billed per minute until either side ends the session. If a session failed because of a technical problem on our side, write to affinitytalk2025@gmail.com within 7 days. After review, the coins for that session are returned to your wallet.
6. Contact. For any billing question, email affinitytalk2025@gmail.com.